Wycliffe USA
Wycliffe Identity Profile
2-Step Verification Recovery
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Purpose and Scope
The purpose of this document is to explain how to log into your Wycliffe Identity Profile (IDP) account when your 2-Step Verification methods have failed.
The IDP’s 2-Step Verification system controls multiple system’s security credentials, including Workday.
This document will explain how to request a one-time-use code from the Wycliffe HelpDesk so that you can log back in to your Wycliffe Identity Profile.
This document will also give you options to add more 2-Step verification methods to your IDP account to help avoid being locked out in the future.
This document will not cover Google’s 2-Step verification system recovery, as Google uses its own 2-Step verification system and is not controlled by the IDP.
This document assumes you know your IDP login and password.
Preface
You are trying to log into Workday or any number of systems that use the Wycliffe Identity Profile (IDP) for account management. It then asks you to use a 2-step verification method, such as a Security Key or a Smartphone App. You find that you don’t have access to either of these methods, or they aren’t working anymore.
Thankfully we have a recovery method that is fairly quick and painless to use in order to get logged back into your IDP account.
Once you’re logged back in, you can fix your 2-Step verification methods to avoid this happening again, and then be on your way back to Workday or wherever it was you were headed.
If you find yourself in this situation, follow the steps below.
If you find you also don’t know your login and password, CLICK HERE for password recovery options. You will need a valid login and password before you can attempt requesting a 2-step verification recovery code.
Request a Code
Logging into Wycliffe Identity profile
CLICK HERE to log directly into your Wycliffe IDP profile page.
Link: https://usa-pw.iidp.net/
Click the Cancel button when asked for your 2-step verification method.
NOTE: Depending on your 2-Step Verification methods you have in your IDP account, you may see various options on the main 2-Step verification screen, such as Security Key, or Smartphone App, etc. Regardless of the method, you just need to click the Cancel button.
OPTIONAL: You may receive a second verification method prompt from your browser.
Cancel any secondary browser verification prompts.
Once your verification method popups are closed, and you see the “Something about that didn’t work” screen, you can now start the recovery process.
Click on the More Options link at the bottom of the screen.
Select “I Need Help”
Next you will see the Recovery Contact Help screen.
Click the Send button.
You will then receive a message that Help is on the way!
DO NOT CLOSE THIS WINDOW!
Otherwise you will need to start the process again and it will generate a new code and slow the entire process down.
LEAVE THIS SCREEN OPEN!
You will enter your recovery code once you receive it from the Wycliffe HelpDesk.
Leave this screen open and continue with the next steps.
Make contact with the Wycliffe HelpDesk
Typically it takes 5 minutes or so for a ticket to be created once the system receives your recovery request.
From here you have two options:
Option 1: Wait for an email from the Wycliffe HelpDesk
If you decide to wait for an email, make sure that you are able to log into your Wycliffe email account.
Typically it takes about 5 minutes or so for a ticket to be created once the system receives your recovery request. A technician will then find your ticket and reply to you, via email, with a set of personal questions. Once you reply back with the answers, and the technician is satisfied with your responses, they will send a final reply with the code before closing the ticket.
Option 2: Call the Wycliffe HelpDesk
Typically it takes about 5 minutes or so for a ticket to be created once the system receives your recovery request.
After waiting 5 minutes, you may call the Wycliffe HelpDesk. A technician will locate your recovery code and then ask you a few personal questions to verify who you are. Once they are satisfied with your answers, they will give you the code and further assist you with any other login issues or questions you may have.
Enter the Code
Once you receive the code, you may use it on the recovery screen (that you left open) to finish the recovery process.
Enter the recovery code and click the Verify button.
Once the code is entered and verified, you will need to log in to the IDP one more time.
After successfully logging in, you will be taken to your Wycliffe Identity Profile page.
Add or Fix your 2-Step Verification Options
From here you will want to fix or add to your 2-Step Verification methods so this doesn’t happen again.
Look at the options below. If any are empty, you may add a method.
Click the Add button to add that method.
Links to instructions for each method are at the end of this document.
If any methods are filled in as if they have been set up, but are not working, you will need to click the Lost or New or Remove buttons under those particular methods to remove and re-add them.
Click the Lost or New / Remove buttons to re-add that 1-Step verification method.
For instructions on how to add or fix each method, please click on the links below:
If you have further questions or need help, please contact the Wycliffe HelpDesk.
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